Trust is the foundation for engaging with others. When you build trust, you can truly inspire and empower others. Leaders build trust one conversation at a time. When there is trust in relationships, everything goes smoother and faster with candid and clear communication that gets better results.
We know this to be true in our own lives, but data backs it up. Gallup research shows that employees who trust their employers experience 74% less stress and 40% less burnout. One third of employees shared they’d stay longer with an organization if leaders kept their promises; furthermore, companies with high trust levels outperform companies with low trust levels by a resounding 186%.
Where does trust live in an organization?
Have you ever said to a colleague or employee, “Just trust me!” and felt that was sufficient for gaining trust? Of course not. Trust in an organization lives and breathes through the individuals that make up that organization.
We can create trust, but we have to understand first where it lives with us, as individuals.
Harnessing conversation neurochemistry
Understanding and utilizing the neurochemistry of conversations enables us to achieve profound transformational results and revolutionizes the way we interact as human beings—whether we’re working with individuals, teams, or entire organizations.
Humans are wired to connect; but we’re also programmed to distrust first. Distrust lives in the most primitive regions of our brains, which are hardwired to protect us.
- Enables connection all internal systems and others
- When we are in sync with our heart brain, we move towards each other as friends; when we don’t sync we move away and feel others are foe
- Stores history of all emotional experiences
- The limbic brain says, “Where do I fit in?”
- Reads social context, looks for inclusion and exclusion
- Move towards or away from each other
- Hardwired for language, storing info, basic thinking, reasoning and cognitive skills
- Holds our internal “scripts,” including working memory and stored memory
- Newer researcher says right brain is change brain and left brain is steady-state brain
- Link between digestion, mood and health and the way we think
- Stress correlated to lack of biodiversity in gut flora
- Keep track of social cues and allows us to alter behavior accordingly
Prefrontal Cortex – newest part of the brain
- Higher level coordination of the whole brain
- Envision future and create scenarios, step into shoes of others – empathy, mirror neurons, make judgments, live in trust and have integrity
- Advanced capabilities – judging, dreaming, possibility
Awareness shapes our environment for trust
We need to be more intentional in shaping the environment for trust—this opens up the prefrontal cortex, where we can best make choices without an automatic response.
Think about our primitive brain states as an uphill climb—everything is primed for survival and is an uphill battle for us to communicate.
Think about our prefrontal cortex as strolling on a country lane—moving forward is possible in conversation and there is a noticeable flow.
Awareness of what we’re saying as we’re having conversations and building trust connects us with the most advanced parts of the newest brain, which can even be thought of as the “executive brain.”
Knowing the brain research and neuroscience principles that underlie the words and actions that build (or erode) trust is the key to increasing a leader’s self-awareness and the ability to engage and inspire others more naturally and logically.
Trust is a pivotal element in the future of remote work
74% of professionals expect remote work to become standard. This opinion is also shared by 76% of entrepreneurs—and tech organizations specifically will be leading the charge on this new normal.
To create meaningful work across teams in-office, you need trust; but trust in an organization is more important than ever with remote work. Flexibility in work schedules and work locations are key to retaining talent—but make communication even more important.
Regulating and understanding TRUST
Creating trust in an organization can be as simple as TRUST:
When we use this model as a roadmap, we can be aware of our mindset, intentions and impact. As we know, this puts us in our prefrontal cortex where we’re best suited to make the decisions and connections that move our companies forward.
Stay tuned for the next in our Organizational Trust series, where we’ll dive deep into Transparency.
Does your organization need a trust assessment?
Contact us to learn more.